ThousandEyes offer a different spin on SaaS monitoring. They deliver the ability to gain critical insight into SaaS applications from the Customer point of view and anywhere else you want too. Their distributed agent model allows business to gauge a variety of metrics and leverage real-time application information. This has ushered in a new era of accountability.
The information gathered from public and private agents gives this new level of accountability. There was a famous quote from NFD4 during the Statseeker presentation. “In an IT fight, it is the person with the most notes that wins.” I find this statement a very true when you look at the SaaS and SLA paradigm. It is generally a ‘he said, she said finger point fest’. This is not ideal when the reality is that is best for both customer and supplier to sort out the problem.
The above picture highlights my view from Sydney, Australia, and another from a VM on my laptop at work in Melbourne to ServiceNow. I can see the number of hops in a path, the intermediate devices, MPLS labels, where latency or loss occurs and more. This works well for my when I have issues with ServiceNow. When issues arise I can share this information with my SaaS provider or ISP.
The ThousandEyes cost model appeals to many. It works based on consumption and rides the trend wave of leveraging OpEx budgets.
To account for the cost of compute lets define some variables. Test type = Units (U), Number of Agents (A), Frequency of test (T), and the cost per unit (C). ThousandEyes current change at a rate of $0.0004 cents per unit. Once these metrics are defined the sum of cost is as follows . So if you take a Network lookup which incurs five units upon execution and is run every 30 minutes. One agent, five units, and a cost of $0.0004 per unit.
Hourly price = (60/T)*A*U*C
With a cost of 6 cents for a twice hourly test with full path information you can see the cost is miniscule for the investment it is potentially protecting. Tests executed from private agents do not incur costs per test. Only tests that are run from ThousandEyes public agents (Sydney, Australia) cost per test. It is important to note in a non trial, a private agent (a VM hosted by the customer) is licensed at 99 dollars.
Companies spend a lot of money on SaaS to achieve business goals. When the service degrades both the customer and supplier have onus on them to seek resolution for many different reasons. The ability to monitor the service with ThousandEyes and the cost it occurs provides a peace of mind. Trust me, I’ve managed prove a SLA breach with ThousandEyes. Next time you chase abatements through SLA failings, you’re going to have to have a team of super heroes on your side in this new age of service accountability!
Disclaimer: I attended Networking Field Day 6 as a delegate, but was not compensated to attend. I am free to write (or not write) about any of the presentations as I see fit without fear of censorship by the vendor or Tech Field Day. My general disclaimer is here.